Emigration Sales is an eHawker service that helps sellers plan a complete household contents sale before emigration. We use the information you provide to prepare, communicate and carry out that service.
Information we collect
The information depends on how you use the service. It can include:
- your name, email address, mobile number, collection area and expected moving date;
- the household scope, access details and collection timing you provide;
- photos, walkthrough videos, voice notes and written descriptions of the contents you want included;
- messages, requests for additional media, proposal selections and feedback; and
- banking details only after you accept a route that requires payment to you.
We ask you to upload the complete agreed sale scope because the proposal and collection planning depend on it.
How we use your information
We use the information to receive and assess your request, prepare an editable internal assessment and seller proposal, contact you about the request, arrange collection and fulfilment where applicable, make or reconcile payments, keep service records, prevent misuse, and improve the service.
We may use automated tools to help organise uploaded media, identify likely lots and prepare a draft assessment. A person reviews the draft before a proposal is finalised. We do not make the final offer or collection decision solely by automated means.
Security and retention
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss or misuse. Lead media and proposal information are held in private systems with access limited to people who need it for the service.
We keep information for as long as reasonably needed to provide the service, resolve queries, maintain business and payment records, or meet legal obligations. We then delete or de-identify it where appropriate.
Your choices and rights
You may ask about the personal information we hold about you, request correction of inaccurate information, object to certain processing, or ask for deletion where we no longer need the information. Some records may need to be retained for legal, accounting or dispute-resolution reasons.
Please contact us first so we can help. You may also lodge a complaint with South Africa's Information Regulator if you believe your information has been handled unlawfully.
Contact
For privacy questions or requests, email emigrationsales@ehawker.co.za or WhatsApp 061 910 5348.
Information Regulator contact details are available at inforegulator.org.za.